Archie Hardware Screen Sliding Door 3 point locking kit in black finish

Shipping Policy

General terms and for normal trading hours;

Products are delivered Australia wide using Australia Post and other freight services. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 3 to 5 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

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Exchange, Returns, and Refunds Policy

Please choose items carefully before you buy.
For faulty products, Lock-It-Online offers a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however due to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.

Please note;
• If your product is faulty, it will be replaced with an identical product.
• If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product ONLY, NOT including the freight costs.
• When returning item(s), please ensure the item(s) are undamaged and in the original packaging so we can resell the item(s)
• Any damaged item(s) returned will not be refunded.
• Any change of mind or incorrectly chosen item(s) returned will be subject to a 50% restocking fee.
• Any returned item(s) NOT in the original packaging but are undamaged, will be subject to a 50% restocking fee.
• Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you free of charge, within 5 working days from the date we receive the faulty product.

When making a claim, please make sure you provide the following details:
• Your full name.
• Your order number.
• Reason why you are returning the product.
• Your instructions informing us how you would like the issue resolved.
• Please include the original order confirmation or invoice you received with your product.
• Also, if you haven't previously provided a contact phone number, please include this with your return, this will ensure the issue is resolved quickly, should anyone need to contact you.

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Customer Service Policy

Lock-It-Online is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

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