NOVAS 3000 Series Backset Primary Lock 23mm Backset - 3100SSS

Shipping Policy

Products are delivered Australia wide using the most cost effective freight company, recommended by shippit. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 8 business days and shipping times are estimated upto 15 business days. Depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from your nearest freight outlet.

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Exchange, Returns, and Refunds Policy

Return of Products
1. The Customer is deemed to have accepted a delivery of Products: within 48 hours after delivery unless prior to that time the Customer has notified Lockworx Australia in writing of its rejection of that delivery and reasons for the rejection are accepted by Lockworx Australia; or
2. Immediately upon use of the products, whichever is the earlier: If Lockworx Australia’s Products are used or Lockworx Australia does not receive notification of rejection of the Products within the 48 hours, Lockworx Australia will be entitled to payment in full, and thereafter Lockworx Australia will not be liable for any claims, loss or damage, however it arises.
3. Notwithstanding any other rights Lockworx Australia may have, Lockworx Australia reserves the right to charge a Customer for any costs or losses incurred by Lockworx Australia arising, directly or indirectly, from the return of any Products which are not damaged or defective; from the unauthorised return of Products; or where the Customer exceeds the time frames for inspection and acceptance set out in these Terms and Conditions.

Refund and Exchange Policy
If a Customer receives damaged or defective Products, the Customer must notify Lockworx Australia in writing, within 48 hours of delivery of Products of the Customer’s intention to return the Products. Lockworx Australia may investigate that matter and may authorise the return of the goods and endeavor to replace the products, subject to availability, within 14 days of being notified by the Customer of the intention to return the Products, or at Lockworx Australia’s absolute discretion, issue a credit note to the Customer, to the value of the Product but Lockworx Australia will not be liable for any damage or loss howsoever caused arising from replacement of the Products or issue of the credit note, save that Lockworx Australia must comply with all non-excludable obligations under the Trade Practices Act.

For all other terms and conditions. Please refer to our website www.lockworxaustralia.com.au

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Customer Service Policy

Lockworx Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

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