Lockwood Synergy Vestibule Mortice Lock 60mm Backset – Deadlatch Only

Vestibule function primary mortice lock High purity zinc alloy material cases and stainless steel cover plates Brass plates provided for plated finishes available in square and round end Operated by key or handle outside or by turnsnib, key or handle inside Can be set to escape or lockable function on either side of lock 60 mm backset as standard, 89 mm and 127 mm available upon request Suits door thickness 32-50 mm 15 mm stainless steel reversible latch bolt Easily adapted to any function (except 3572XA) Supplied less cylinder Compatible to most restricted keying systems Finished in satin chrome.

1. Shipping Information
   1.1 Shipping Times
   We strive to process and ship orders promptly. Here are our estimated shipping times:

Domestic Orders (within Australia): Typically 2–5 business days.

1.2 Shipping Methods
We use reliable carriers for shipping, including Australia Post, DHL, and FedEx. You’ll receive a tracking number once your order ships.

1.3 Shipping Costs
Shipping costs are calculated during checkout based on the delivery address and order weight.

1. Delivery
   2.1 Delivery Address
   Please ensure that your shipping address is accurate during checkout. We cannot be responsible for delays or misdeliveries due to incorrect addresses.

2.2 Delivery Confirmation
Upon delivery, please inspect your package for any damage. If you notice any issues, contact our customer support within 48 hours.

1. Returns and Refunds
   3.1 Returns Policy
   We do not accept returns for used smart locks. To be eligible for a return, the product must be in its original, unopened packaging.

3.2 Defective or Damaged Items
If you receive a defective or damaged smart lock, please contact us within 7 days of delivery. We’ll arrange for a replacement or refund.

3.3 Return Process
To initiate a return:
Contact our customer support team.
Provide your order number and details.
Follow their instructions for returning the product.

1. Contact Us
   If you have any questions about our shipping, delivery, or returns policy, feel free to reach out to our friendly customer support team. We’re here to assist you!

Please choose carefully before you buy.

For faulty products, Terry's Locksmiths offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

• Your full name


• Your order number


• Reason why you are returning the product


• Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.