- Description
- Specifications
- Have a Question About This Item
- Shipping Policy
- Exchange, Returns, and Refunds Policy
The BL5000 series are designed for light to medium duty applications. Its full size D shape knobs combined with its large 10 digit keypad enables the 5000 to control access in a wide variety of applications.
Other key features clutched handle which protects against forced entry and lock damage, optional free passage function, an 8 mm square drive so it can operate a wide range of leading brands of lock.
BL5000 series without passage function, with F tumbler replaced by a coded or non-coded tumbler - number of combinations = 2048
BL5000 series with passage function - number of combinations = 1024
- Fully mechanical digital lock.
- 60 mm heavy duty tubular latch.
- 12 mm bolt projection.
- Full size D shaped knobs.
- Clutching knob protection.
- Optional passage function (if required).
- Large indented buttons for ease of use.
- Fully reversible.
- Easy code change procedure.
- Suits doors from 35-54 mm thick.
- Up to 2048 codes to choose from.
- Designed for light to medium usage areas
Not suitable for use in high traffic commercial areas. - Suitable for internal use.
- Finished in stainless steel.
Technical Specifications
Brand BORG Accepts Single PIN Code Only Yes Door Thickness 35-54 mm Finish Stainless steel Has Holdback No Has Key Override No Has Passage Function (DIGITAL11) Yes Mechanical Digital Lock Yes On-door Code Change No Backset 60 mmBL5000 Code Change Instructions Borg Lock Servicing
- Shipping Information
1.1 Shipping Times
We strive to process and ship orders promptly. Here are our estimated shipping times:
Domestic Orders (within Australia): Typically 2–5 business days.
1.2 Shipping Methods
We use reliable carriers for shipping, including Australia Post, DHL, and FedEx. You’ll receive a tracking number once your order ships.
1.3 Shipping Costs
Shipping costs are calculated during checkout based on the delivery address and order weight.
- Delivery
2.1 Delivery Address
Please ensure that your shipping address is accurate during checkout. We cannot be responsible for delays or misdeliveries due to incorrect addresses.
2.2 Delivery Confirmation
Upon delivery, please inspect your package for any damage. If you notice any issues, contact our customer support within 48 hours.
- Returns and Refunds
3.1 Returns Policy
We do not accept returns for used smart locks. To be eligible for a return, the product must be in its original, unopened packaging.
3.2 Defective or Damaged Items
If you receive a defective or damaged smart lock, please contact us within 7 days of delivery. We’ll arrange for a replacement or refund.
3.3 Return Process
To initiate a return:
Contact our customer support team.
Provide your order number and details.
Follow their instructions for returning the product.
- Contact Us
If you have any questions about our shipping, delivery, or returns policy, feel free to reach out to our friendly customer support team. We’re here to assist you!
Please choose carefully before you buy.
For faulty products, Terry's Locksmiths offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.