Neptune roller door reed switch kit with 380mm fly cable

Shipping Policy

Note: warehouse and despatch closed between December 19th 2024 and 13th January 2025. Any orders placed during this period will be fulfilled from the 13th January.

We endeavour to ship within 24-48 hours of receiving your order (Monday to Friday). We will contact you to advise if this cannot be achieved.

International shipping will be calculated after we receive your order and charged separately. Alternatively please contact us for an International shipping quote pre-order.

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Exchange, Returns, and Refunds Policy

All products can be returned with no questions asked within the first 14 days of receiving your order. The product must not have been used or installed and must be in a condition that it can be re-sold as a new item. The Customer is responsible for paying and arranging the return shipping and a refund will be issued on receipt of the returned goods.

If your product is faulty, Safeguard Locksmiths offer a 14 day replacement warranty and will replace it with an identical product if available. If not, you can choose an alternate product of the same value or be issued with a full refund.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

Your full name
Your order number
Reason why you are returning the product
Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

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Customer Service Policy

Safeguard Locksmiths is committed to providing exceptional customer service and quality products. Please contact us if you have any questions about installation or your security project, we are happy to help. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct.

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

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Click & Collect Policy

**Note: warehouse and despatch closed between December 19th 2024 and 13th January 2025. Any orders placed during this period will be fulfilled from the 13th January.**
Click and Collect is available from our North Melbourne warehouse usually within 24-48 hours of receiving your order.
Our open hours are 8:30 AM to 5:00 PM Monday to Friday (excluding public holidays)
An email will be sent to you advising that your order is ready for collection, please bring a copy of the email to the collection point.