- Description
- Specifications
- Have a Question About This Item
- Shipping Policy
- Exchange, Returns, and Refunds Policy
Engineered in Australia, the Paradigm®005 Double Cylinder Deadbolt stands as the apex of deadbolt security solutions. Featuring cutting-edge safety innovations like Safety Release™, LockAlert®, and DualSelect®, the Paradigm 005 Double Cylinder Deadbolt is perfectly suited for residential and architectural settings.
Its contemporary design pairs seamlessly with entrance handles and leversets from the Nero range, adding an elegant touch to any front door.
Key Features of the Paradigm®005 Double Cylinder Deadbolt:
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Multi-mode slimline deadbolt providing unmatched safety, security, and convenience
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SafetyRelease™ automatically disengages the internal turn knob upon key entry from outside
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Complies with the rigorous security and durability requirements of Australian Standard AS4145.2-2008 | SL8D8C6K5
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High-security, cut-resistant stainless steel bolt
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Counterbalance bolt distributes the load evenly between the door and door frame
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Simple to install, easily retrofits existing deadbolt preparations
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Available in both round and square designs
- Shipping Information
1.1 Shipping Times
We strive to process and ship orders promptly. Here are our estimated shipping times:
Domestic Orders (within Australia): Typically 2–5 business days.
1.2 Shipping Methods
We use reliable carriers for shipping, including Australia Post, DHL, and FedEx. You’ll receive a tracking number once your order ships.
1.3 Shipping Costs
Shipping costs are calculated during checkout based on the delivery address and order weight.
- Delivery
2.1 Delivery Address
Please ensure that your shipping address is accurate during checkout. We cannot be responsible for delays or misdeliveries due to incorrect addresses.
2.2 Delivery Confirmation
Upon delivery, please inspect your package for any damage. If you notice any issues, contact our customer support within 48 hours.
- Returns and Refunds
3.1 Returns Policy
We do not accept returns for used smart locks. To be eligible for a return, the product must be in its original, unopened packaging.
3.2 Defective or Damaged Items
If you receive a defective or damaged smart lock, please contact us within 7 days of delivery. We’ll arrange for a replacement or refund.
3.3 Return Process
To initiate a return:
Contact our customer support team.
Provide your order number and details.
Follow their instructions for returning the product.
- Contact Us
If you have any questions about our shipping, delivery, or returns policy, feel free to reach out to our friendly customer support team. We’re here to assist you!
Please choose carefully before you buy.
For faulty products, Terry's Locksmiths offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.